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Mobility Transparency Declaration
Mobility Transparency Declaration

— A Proposal for Institutionalizing Trust Through Accountability in the Next-Generation Automotive Repair Industry —

May 19, 2025
Japan Automobile Repair and Welding Association (JARWA)
President: Hajime Yoshino
　
Introduction: Trust Must Be Explainable
For decades, trust has often been understood as an implicit agreement built on experience.
However, today the automotive repair industry stands at a crossroads.
Opaque maintenance records, unverifiable estimates, and vague appraisal criteria have created a structure in which—even with sincere effort—trust cannot be conveyed.
To fundamentally transform this condition, we propose a new social model: Mobility Transparency.
　
What is Mobility Transparency?
Mobility Transparency is a social infrastructure framework designed to ensure institutional transparency by enabling full explanation and traceability of all mobility-related transactions— from repair history, estimate rationales, appraisal standards, and warranty terms to technician qualifications.
It goes far beyond mere information disclosure. It redefines trust not as a naturally occurring emotion, but as a repeatable, designable construct embedded within institutional systems.
　
Three Core Principles of Transformation
Mobility Transparency seeks to bring about structural reform based on the following principles:
  • Not the presence of a system, but the ability to explain it
    e.g., Rather than just having a certification system, it must be possible to verify the criteria and operational history.
  • Not the possession of a qualification, but the ability to demonstrate its substance
    e.g., Instead of only a technician's license, access to their repair history and customer feedback.
  • Not just performing a repair, but explaining why the repair was necessary
    e.g., Linking estimates and work orders to clear justifications for each part replacement.
All of these principles reflect the core belief that:
“Trust is built through explanation, verification, and acceptance.”
　
Implementation Strategy: Bridging Systems, Workshops, and Finance
To bring this philosophy into real-world practice, JARWA will implement Mobility Transparency along three strategic axes:
  • Institutional Integration:
    Standardization aligned with national guidelines and price negotiation frameworks.
  • Workshop Integration:
    Digital traceability of repair history, technician skill, and quality assurance.
  • Financial Integration:
    Score-based systems to support financing for workshops with verifiable trust metrics.
This multi-layered approach will generate a new economic cycle in which trust becomes a form of capital.
　
Why Now?
The industry currently suffers from three structural disconnects:
  • A gap between systems and their explanations
  • A gap between achievements and evaluations
  • A gap between technical expertise and financial support
Mobility Transparency aims to institutionally reconnect these gaps,
thereby realizing a society where “trust is made visible.”
　
Conclusion: A Blueprint for Industry Redesign
Mobility Transparency represents a fundamental redesign of the automotive repair industry.
It marks a shift from superficial systems to a society where explainable integrity is valued.
We envision the evolution of the industry from “repairing cars” to “infrastructure that builds and sustains trust.”

Ultimately, we believe Mobility Transparency will become an internationally recognized trust standard— born in Japan, shared with the world.

Trust, when articulated, becomes shareable.
Mobility Transparency institutionalizes this “spoken trust” as the future model of accountability.
End of Document

 

 

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